Privacy Policy

Introduction

PrimeCode Systems ("PrimeCode Systems", "we", "us" or "our") builds custom software, ERP, SaaS, web, mobile and WhatsApp-based solutions for businesses. This Privacy Policy explains what information we collect through this website and our related products and services, how we use and share it, and the choices available to you. By using this website or contacting us through it, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

• Information you submit directly to us, such as through our contact form.
• Information generated when you communicate with us or with a business using our WhatsApp-related products, such as message content and delivery status.
• Technical information collected automatically, such as IP address, browser type and general usage data, for security and site-reliability purposes.

Account and Contact Information

When you submit our contact form, we collect the information you provide, including your name, company name, email address, phone number, service of interest, budget range and project message. If you hold an account with one of our software products, we may also collect information such as your login details, business or organization name and role, to the extent required to provide that product.

WhatsApp / Messaging Data

Some of our products and services, including our WhatsApp automation offerings, enable businesses to send and receive WhatsApp messages with their customers. Where this functionality is used, we may process WhatsApp-related information such as phone numbers, message content, message templates, delivery and read status, and metadata needed to route and deliver messages. This information is processed on behalf of the business using our software to operate its own WhatsApp communications, and is handled in accordance with this policy and, where applicable, our agreement with that business.

How We Use Information

We use the information we collect to:

• Respond to inquiries submitted through this website and follow up about potential projects.
• Provide, operate, maintain and support our software products, including WhatsApp-based messaging functionality.
• Send transactional or service-related communications, such as delivery confirmations or account notices.
• Maintain the security, integrity and performance of our website and products, and prevent fraud or abuse.
• Comply with applicable legal obligations.

We do not use information submitted through this website for unrelated marketing purposes without your consent.

How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With service providers who help us operate our website, email, hosting and messaging infrastructure, under obligations to protect that information.
• With the business you are communicating with, where WhatsApp messages are sent through a product we built or operate on that business's behalf.
• Where required by law, regulation, legal process or governmental request.
• To protect the rights, property or safety of PrimeCode Systems, our users or others.

Third-Party Services

We rely on trusted third-party service providers to operate parts of our website and products, such as email delivery, cloud hosting and messaging infrastructure. These providers process information only as needed to perform their services and are not authorized to use it for their own purposes. This website does not knowingly sell personal information to third parties.

WhatsApp / Meta Platform Usage

Our WhatsApp-related products and services make use of the WhatsApp Business Platform, which is provided by Meta Platforms, Inc. ("Meta"). PrimeCode Systems is not owned by, operated by, or officially affiliated with Meta or WhatsApp. When messaging functionality is used, message data is transmitted through Meta's WhatsApp Business Platform in order to deliver and receive messages, and is subject to Meta's own privacy policy and terms of service, in addition to this policy. We recommend reviewing Meta's WhatsApp privacy documentation for details on how Meta processes data on its platform.

Data Storage and Security

Information we collect is stored on secure infrastructure and is accessible only to authorized personnel who need it to perform their role. We apply reasonable technical and organizational measures, such as encrypted connections and access controls, to protect information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to fulfil the purposes described in this policy, including responding to inquiries, providing our products and services, and meeting legal, accounting or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

User Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You may exercise these rights by contacting us using the details below. For step-by-step instructions on requesting deletion of your data, including data associated with our WhatsApp automation products, see our Data Deletion Instructions page. We will respond to legitimate requests within a reasonable timeframe, subject to applicable law.

Cookies and Similar Technologies

This website uses only the essential session and CSRF-protection cookies required for core functionality, such as securely submitting the contact form. We do not use third-party advertising or tracking cookies. You can configure your browser to refuse cookies, though this may affect certain website functionality.

Children's Privacy

This website and our products are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at hello@primecodesystems.com.